Field Support Technician - Tojo Una-Una

Join Mitracomm Ekasarana as a Field Support Technician in Tojo Una-Una, Sulawesi Tengah and play a pivotal role in ensuring seamless technical operations for our clients. This part-time position offers a dynamic work environment where you will provide on-site technical support and maintenance for our network infrastructure, ensuring minimal downtime and optimal performance.

Mitracomm Ekasarana is a leading telecommunications company dedicated to providing reliable and efficient network solutions across Indonesia. With a strong commitment to innovation and customer satisfaction, we are looking for a skilled and dedicated Field Support Technician to join our team in Tojo Una-Una. In this role, you will work closely with our engineering team to troubleshoot and resolve technical issues, install and configure network equipment, and ensure that our clients' networks are running smoothly.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support and maintenance for network infrastructure, including routers, switches, and other telecommunication equipment.
• Troubleshoot and resolve technical issues promptly to minimize downtime and ensure optimal network performance.
• Install, configure, and maintain network equipment as per client specifications and technical requirements.
• Conduct routine inspections and preventive maintenance to identify potential issues and address them proactively.
• Document all technical activities, including troubleshooting steps, maintenance procedures, and client interactions.
• Collaborate with the engineering team to implement network upgrades and improvements.
• Ensure compliance with safety regulations and industry standards during all technical activities.
• Provide exceptional customer service by addressing client concerns and ensuring their technical needs are met.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role, preferably in the telecommunications or IT industry.
• Proven expertise in network infrastructure, including routers, switches, and other telecommunication equipment.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and under pressure.
• Knowledge of network protocols and standards, such as TCP/IP, Ethernet, and wireless networking.
• Familiarity with network management tools and software, such as Cisco Packet Tracer, Wireshark, or SolarWinds.
• Valid certification in networking technologies, such as CCNA or CompTIA Network+.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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