Guest Experience Support Junior (Luxury Wellness Spa)

Join Méra by Lisma Holding Group, a premier luxury wellness spa specializing in Lymphatic Massage and Traditional Chinese Medicine (TCM). We are dedicated to providing an unparalleled calm luxury experience that rejuvenates the mind, body, and soul. As a Guest Experience Support Junior in our Medan location, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable.

In this role, you will handle guest inquiries, manage reservations, and assist with various aspects of guest services. You will work closely with our team of therapists and staff to ensure that every guest feels valued and cared for. This is an exciting opportunity to grow within a company that is committed to excellence and innovation in the wellness industry.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle guest inquiries and provide information about spa services and facilities.
• Manage guest reservations and bookings, using our in-house system and third-party platforms.
• Assist with guest check-ins and check-outs, ensuring all necessary documentation is completed accurately.
• Coordinate with the front desk and other departments to ensure smooth guest experiences.
• Provide exceptional customer service, addressing any guest concerns or issues promptly.
• Maintain a clean and organized guest area, ensuring it meets our high standards of luxury and comfort.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a customer service or hospitality role.
• Proficient in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with guest management software such as PMS (Property Management System) is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and multitasking skills.
• Fluency in English and Indonesian.
• Enthusiasm for the wellness and hospitality industry.

🛠️ Keahlian

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