Senior Front Desk Receptionist

PT Sumber Astrid · 📍 Baturaja · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 7.000.000 – Rp 8.000.000 per month
PT Sumber Astrid is seeking a highly skilled and professional Senior Front Desk Receptionist to join our team in Baturaja. As a Senior Front Desk Receptionist, you will be the first point of contact for our guests and play a crucial role in ensuring their satisfaction and comfort during their stay. This position offers a competitive salary and a dynamic work environment.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.,Handle guest inquiries, reservations, and check-ins/check-outs efficiently and accurately.,Manage front desk operations, including maintaining records and reports.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Monitor and enforce hotel policies and procedures to maintain a high standard of service.,Provide excellent customer service and resolve guest complaints promptly and professionally.,Maintain a clean and organized front desk area, ensuring all necessary supplies are available.,Assist in training and mentoring junior staff members.

🎓 Kualifikasi & Syarat

Minimum 3 years of experience as a Front Desk Receptionist or similar role in the hospitality industry.,Proven track record of excellent customer service skills.,Strong communication and interpersonal skills.,Proficiency in English and Bahasa Indonesia.,Familiarity with hotel management software and systems.,Ability to work well under pressure and manage multiple tasks simultaneously.,High school diploma or equivalent. Bachelor's degree in Hospitality Management or related field is a plus.,Valid ID and clean criminal record.

🛠️ Keahlian

Customer ServiceCommunicationMultitaskingProblem-solvingAttention to detailTeamworkTime management
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